Returns & Refunds Policy

1. 14-Day Right of Withdrawal

Under the Consumer Contracts Regulations 2013 and the EU Distance Selling Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason.

2. Eligibility for Returns

2.1 Returnable Items

You may return Volo Prime bottles that are:

• Unopened and in their original packaging
• In unused condition
• Received within the 14-day return period

2.2 Non-Returnable Items

Once opened or used, food supplements cannot be returned for health and safety reasons, in accordance with food regulations.

3. How to Initiate a Return

To arrange a return, please:

1. Contact our support team at info@ligamentjoints.shop or +44 20 7946 0958
2. Provide your order number and reason for return
3. We will send you a prepaid return shipping label
4. Ship your unopened bottle back to us using the label provided

4. Refund Processing

4.1 Timeline

Once we receive and inspect your returned item:

• Inspection and verification: up to 5 business days
• Refund processing: up to 14 days after inspection
• Return to your account: 1-3 business days (depending on your bank)

4.2 Refund Amount

Full refunds are issued for the product price. The original shipping cost is not refunded, nor is the cost of return shipping (covered by us via prepaid label).

4.3 Return Shipping

We provide a prepaid return shipping label. If you choose not to use it, the cost of return shipping is your responsibility.

5. Damaged or Defective Products

If your Volo Prime arrives damaged or defective:

1. Contact us immediately with photos of the damage
2. Do not dispose of the damaged packaging or product
3. We will arrange a replacement or refund at no cost to you
4. Return shipping will be covered by us

6. Lost or Missing Items

If your order does not arrive within the expected delivery window:

1. Check your tracking information from the courier
2. Contact our support team with your order number
3. We will investigate with the courier and arrange a replacement or refund

7. Exceptions to the 14-Day Policy

The 14-day return right does not apply if:

• The item has been opened or used
• The bottle shows signs of tampering or contamination
• The return is requested after 14 days from delivery
• The item has been damaged due to misuse or improper storage

8. Custom or Special Orders

If you have placed a custom order, different terms may apply. Please contact us for details.

9. Contact Information

For returns, refunds, or questions about this policy:

• Email: info@ligamentjoints.shop
• Phone: +44 20 7946 0958
• Hours: Monday-Friday, 09:00-17:00 GMT
• Address: Ligamentjoints Ltd, 27 Old Gloucester Street, London WC1N 3AX

10. Changes to This Policy

We reserve the right to update this Returns & Refunds Policy at any time. Changes will be effective immediately upon posting to this page.